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Реферат Career in hotel industry

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Текст реферата Career in hotel industry

Министерство образования Российской Федерации
Южный институт менеджмента
Кафедра иностранных языков
На тему : How to make career in hotel industry.
Выполнила студентка, 2 курс
Косова Тамара
Руководитель: Хохлова Лариса
Краснодар 2003
I. Introduction
II. The hotel complex as an object of the management
1. The main services of the hotel.
2.Classification of the hotels.
3.The peculiarites of the hotel service.
III. The structure of the management in the lodging industry.
IV. The main methods of the management of the hospitality business.
V. The manager’ s role in the lodging industry. Manager’ s
functions and operations.
VI. Decisionmaking – key of manager career.
VII. The role of the communication in the manager’ s career.
VIII. The management of time.
IX. Where one can begin the manager’ s career.
X. Conclusion.
I. Our society is made up of all kinds of organizations, such as
companies, government, department
s, unions, hospitals, schools and
the like. They are essential to our existence, helping to create our
standard of living and our quality of life. In all these
organizations, there are people carrying out the work of a manager.
The role of the manager is particularly significant in such social
sphere as the lodging industry.
The lodging industry is the most important element of the social
sphere. It plays the leading part in the increase of the public
production and accordingly in the uplifting of living standards.
II. One can designate the hotel as an enterprise rendering
service to the people, which are out o
f doors. The service of the
placing and the nourishment is the leading one at the hotel.
1) The hotel apartments are the basic element of the placing service.
They are intended for the rest, sleeping and work of the guests. In
additional the placing service includes the service, which is done by
the personal of the hotel. These are reception and official
registration of the guests, cleaning the rooms and others.
The nourishment consists of different processes:
· process of production (preparation of dishes),
·trade process (sale of the food products),
·service process (service of the guests by the waiters at the
restaurant, in the rooms).
The additional service includes swimmingpools, conference halls,
hairdresser’ s, massageroom and many other things. The hotel is
distinguished by the additional service among other hotels.
Therefore this service is very important by the forming of the
attractiveness of the hotel.
Among the main services of the hotel one can also distinguish the
reserving the place, the facilities, the receiving and the service of
the exploitation of the apartment fund.
2) The service of the nourishment, the placing service and the
additional service are formed different at the hotels. And so one can
designate several types of the hotels.
The first class hotels are usually situated in the